Receptionist, Customer Service/HelpDesk
Job in
Kuwait City, Kuwait
Listed on 2026-07-11
Listing for:
Al Mulla Group
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Ensure customer is proactively greeted and welcomed as they arrive
- Inquire about and assess customer requirements and needs
- Offer hospitality/refreshments and ensure customer feels comfortable and attended to
- Introduce customer to welcome area and any relevant digital media
- Ensure a pleasant experience for the customer overall
- Manage and maintain an overview of the capacity of the showroom and service lobby at all times
- Manage overall coordination of showroom and service reception visitors
- Ensure that the main customer contact areas are always clean and in perfect condition
- Ensure all digital signage in the showroom and service reception is in perfect working condition, is switched on and displays the relevant content
- Cooperate with and support showroom and service reception staff at all times
- Match customer to their appointments via Autoline flow system
- Assign customer(s) to relevant Sales Advisor/Product Expert/Service Advisor or one of the relevant pools if no appointment
- Introduce and hand over customer to the relevant advisor and pass on relevant information; create customer profiles and update customer info and insights to provide the most current/relevant description of requirements
- Is aware of any appointment bookings in advance and is prepared for customers’ arrival
- Able to sense, understand and assess the customer’s main requirements/interest
- Able to give an initial assessment of customer’s buying interest
- Provides customer with a positive first impression of the brand
- Acts as the link between various functions within the showroom & service reception
- Educational
Qualifications:
Diploma, high school diploma or above. - Experience:
Minimum 2 years in a receptionist, customer service, or sales role. Experience in the automotive industry will be considered an advantage. - Skills:
- Knowledge of customer relationship management and front desk coordination.
- Excellent communication skills, with the ability to communicate effectively at all levels.
- Excellent interpersonal and problem‑solving skills.
- Computer literacy and proficiency in basic MS Office applications.
- Ability to manage customer flow and handle inquiries professionally.
- Professional appearance and customer‑focused attitude.
- Gender: Any
- Age: 20 - 35 years
- Preferred Language:
Arabic, English - Duty Shift / Timings:
One Shift 08:00 AM to 05:00 PM / 1:30 PM to 8:30 PM
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