Call Center Assistant

Company Description

Acceptix is a digital education platform that connects students, recruitment partners, and educational institutions across the MENA region and beyond. Evolving from “Student Center” into a modern digital hub, Acceptix focuses on making global education more accessible, inclusive, and efficient. The company leverages AI‑powered matching, streamlined application processes, and comprehensive online support to improve the student journey. Acceptix also equips recruitment partners and educational institutions with transparent tools, global reach, and high service standards to enhance digital education and recruitment outcomes.

Team members join an innovative environment committed to expanding its global digital network and driving the future of education technology.

The Call Center Assistant is a full‑time, on‑site role based in Al Asimah, Kuwait. In this role, the individual responds to incoming calls, messages, and inquiries from students, recruitment partners, and educational partners, providing clear and accurate information about Acceptix’s digital services. Daily responsibilities include resolving customer issues, documenting interactions in the contact center system, and escalating complex cases to the appropriate team members when necessary.

The Call Center Assistant will follow established workflows, use relevant operating systems and tools, and adhere to service‑level standards to ensure timely and professional support. The role involves working closely with colleagues to maintain a positive customer experience and contribute feedback to improve support processes.

• Strong Customer Support and Customer Service skills, with a focus on empathy, problem‑solving, and service quality.
• Excellent Communication abilities, including clear verbal and written communication in English;
  Arabic proficiency is an advantage.
• Experience working in Contact Centers or similar customer‑facing environments, with familiarity in call handling and ticketing systems.
• Comfortable using common Operating Systems and basic office software; ability to quickly learn new digital tools and platforms.
• High level of attention to detail, accuracy in data entry, and strong organizational skills.
• Ability to work on‑site full‑time in Al Asimah, Kuwait, and collaborate effectively with a diverse team.
• Prior experience in education, technology, or digital platforms is a plus.
• Diploma or bachelor’s degree in a relevant field (e.g., Business, Communications, IT) preferred but not mandatory.