E-Commerce Specialist

The E-Commerce Specialist is a key contributor to the smooth operation of OG Money Mart's e-commerce platform. This role ensures accurate order processing, timely fulfillment, and strong coordination between internal teams and external merchants. By maintaining up-to-date product listings, resolving issues quickly, and supporting merchant onboarding, the specialist helps deliver a reliable and seamless shopping experience. The position is critical to enhancing customer satisfaction, improving operational efficiency, and enabling the platform’s continued growth and scalability.

Responsibilities:

• Monitor and manage all incoming customer orders on OG Money Mart
• Process, confirm, and fulfill orders promptly and accurately
• Work with suppliers to track order status and resolve delays
• Maintain detailed order records and generate regular performance reports
• Update product details, pricing, and availability on the platform
• Ensure all product information is accurate, complete, and professionally presented
• Collaborate with suppliers to receive updated catalogs, pricing, and stock data
• Act as the main contact for current suppliers and merchants
• Follow up on fulfillment progress, stock issues, and operational discrepancies
• Support onboarding of new merchants, including:
  • Collecting required documentation
  • Uploading products and services
  • Ensuring a smooth launch process
• Respond to customer inquiries and resolve order-related issues (e.g., delays, wrong items, refunds)
• Escalate complex issues appropriately and ensure timely resolution
• Partner with:
  • Product Team: to support platform enhancements and improvements
  • Technical Team: to report bugs, system issues, and suggest upgrades
  • Finance Team: for order processing, reconciliation, payments, and merchant settlements
• Track daily KPIs (orders, cancellations, complaints, etc.)
• Identify inefficiencies and recommend process improvements
• Prepare regular performance and issue summary reports

Requirements:

• Diploma in business, e-commerce, or related field preferred
• Basic knowledge of e-commerce platforms and order management systems
• Proficient in Microsoft Office (Excel, Word) and Google Workspace
• Strong attention to detail and excellent organizational abilities
• Clear and effective written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced, dynamic environment
• Foundational problem-solving and analytical thinking skills
• Previous experience in customer service or operations is an advantage
• Experience with supplier coordination and merchant onboarding is preferred