Call Center Executive
Job in
Kuwait City, Kuwait
Listed on 2026-08-09
Listing for:
City Hypermarket
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The Customer Service Associate is responsible for handling customer inquiries, resolving complaints, processing requests, and providing excellent service through phone and other communication channels while ensuring customer satisfaction.
Key Responsibilities- Handle inbound and outbound customer calls.
- Respond to customer inquiries and complaints.
- Process orders, returns, exchanges, and service requests.
- Escalate complex issues when required.
- Maintain accurate customer records.
- Coordinate with relevant departments to resolve customer issues.
- Achieve customer service KPIs and quality standards.
- High school diploma or equivalent.
- 1-2 years of customer service or call center experience preferred.
- Strong communication and problem-solving skills.
- Basic computer knowledge and CRM proficiency.
- English proficiency;
Arabic is an advantage.
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