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Customer Experience QA & Performance Specialist
Job in
Kuwait City, Kuwait
Listed on 2026-08-29
Listing for:
Confidential Jobs
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Confidential Jobs is seeking a Call Center Quality Monitoring and Customer Experience professional to oversee call quality, branch service, and overall customer experience. The role involves monitoring calls, evaluating staff performance, and ensuring adherence to company standards across multiple branches.
You will analyze feedback, prepare reports, and collaborate with departments to drive service improvements. Regular branch visits and strong Arabic/English communication are essential.
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