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Frontline Service Desk & SLA Coordinator
Job in
Kuwait City, Kuwait
Listed on 2026-09-06
Listing for:
stc Kuwait
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
stc Kuwait, Kuwait City-based, is seeking a Service Desk Specialist to serve as the front desk for all customer interactions, manage tickets and escalations, and ensure service processes run smoothly. This role focuses on maintaining operational excellence and driving improvements in service desk workflows.
You will coordinate project and contract-related activities, monitor SLA performance, prepare reports, and collaborate with cross-functional teams to ensure timely updates and excellent
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