Call Center Agent
Job in
Kuwait City, Kuwait
Listed on 2026-09-09
Listing for:
Alghanim Industries
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Job description:
Job SummaryCall Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
- Prior experience in a customer service role
- Good communication skills
Able to communicate in Arabic and English - Good computer skills
Education Diploma or Bachelor's Degree preferable
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