Call Center Agent
Job in
Kuwait City, Kuwait
Listed on 2026-09-10
Listing for:
United Real Estate Company
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company s positive reputation
Skill Requirements- Bilingual Candidate
- High School or secretarial certification
- Strong English and Arabic language skills written and spoken
- 1 to 2 Years of experience as a Call Center Agents
- Handle inbound and outbound calls
- Identify the needs of customers
- provide accurate solutions and give satisfactory answers to their queries concerns and complaints as soon as possible
- Call URC customers and potential customers whenever needed to inform them about the company s new products services policies etc
- De-escalate situations involving dissatisfied customers offering patient assistance and support
- Document all customer interactions and tickets in the CRM system
- Regularly reviewing and updating the customers information in the CRM system
- Collaborate with the call center supervisor and the other call center agents to improve the customer service
- Ensure to follow the customers service script provided by the company
- Maintain strong customer relationships
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