Call Center Agent

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

• Handle inbound and outbound calls.
• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
• Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document all customer interactions and tickets in the (CRM) system
• Regularly reviewing and updating the customers information in the (CRM) system.
• Collaborate with the call center supervisor and the other call center agents to improve the customer service.
• Ensure to follow the customers service script provided by the company.
• Maintain strong customer relationships.

• High School or secretarial certification
• Strong English and Arabic language skills (written and spoken)
• 1 Year of experience as a Call Center Agents
• Previous experience using CRM system.