Call Center Specialist

Company Description

Bling is a digital cleaning solution that connects individuals and businesses with trained maids through a streamlined, user-friendly platform. With just a few steps, customers can select a preferred provider, choose the time, and specify the location, while tracking the maid’s journey in real time. Bling offers a wide range of services, including general cleaning, home scenting, and moving-related support to meet varied household needs.

The company also serves B2B clients, delivering high-quality cleaning for classrooms, corporate offices, salons, and other commercial spaces. Bling focuses on providing a convenient, reliable, and hassle-free cleaning experience for every customer.

The Call Center Specialist is a full-time, on-site role based in Al Asimah, Kuwait. This role is responsible for handling inbound and outbound calls, answering inquiries about Bling’s services, and guiding customers through booking and tracking their cleaning appointments. The Call Center Specialist will assist both B2B and B2C clients, resolve issues, record customer interactions in the system, and escalating complex concerns when needed.

Daily tasks include updating customer information, coordinating with operations to ensure service quality, and providing clear information on service options and policies. The role requires consistent adherence to call center procedures, meeting performance targets, and contributing to a positive customer experience.

• Strong customer-facing skills, including Customer Support and Customer Service, with experience in high-volume Contact Centers.
• Clear and professional Communication skills, both verbal and written, with the ability to handle diverse customer needs.
• Solid Computer Literacy, including navigating CRM or call center software, and maintaining accurate digital records.
• Ability to stay calm under pressure, manage multiple calls, and solve problems efficiently and respectfully.
• Previous experience in call centers, customer operations, or service-oriented roles preferred.
• Fluency in English; proficiency in Arabic or additional languages is an advantage.
• High school diploma or equivalent required; further education in business, communications, or related fields is a plus.
• Willingness to work on-site in Al Asimah, Kuwait, with flexible scheduling, including evenings or weekends as needed.