Shift leader, Customer Service​/HelpDesk

Nafas is a growing wellness and lifestyle brand focused on delivering high-quality experiences that combine mindfulness, health, and human connection. Every interaction from booking to post-session is designed to leave a lasting impact.

We are looking for someone who doesn't just "handle tasks", but someone who owns the experience .

This is not a typical receptionist role.

You will be the face of Nafas , the center of operations , and the guardian of the customer experience ensuring that every client journey runs smoothly before, during, and after their sessions.

You will also take on a shift leader mindset , coordinating daily flow, supporting the team, and maintaining a high standard across all touchpoints.

We are looking for candidate for the evening shift, work from 02:00 PM until 10:00 PM from Saturday to Thursday.

Manage front desk operations and welcome clients with professionalism and warmth

Oversee the full customer journey: booking arrival session

Coordinate schedules, bookings, and communication with clients and internal team

Ensure a seamless and premium experience at every touchpoint

Handle client inquiries, concerns, and feedback with care and efficiency

Support daily operations and act as a point of coordination during shifts

Maintain accurate records of bookings, attendance, and client interactions

Collaborate with marketing and operations teams to improve customer experience

Use CRM systems (e.g., Zoho) to track and manage customer data and communication

You are someone who:

Naturally takes ownership and thinks beyond the task

Sees the big picture , not just individual actions

Is highly organized, proactive, and detail-oriented

Communicates with clarity, confidence, and empathy

Thrives in dynamic environments and can adapt quickly

Understands that customer experience is everything

This role is for someone who wants to:

Be part of a growing brand with vision

Have real impact on how customers feel and experience the brand

Grow into a leadership role within operations and customer experience

Requirments

• Native Arabic speaker with strong command of English
• Minimum 3 years of experience in a receptionist, secretary, or customer support role
• Strong experience in customer service and client interaction
• Excellent organizational and multitasking skills
• Ability to manage multiple responsibilities and prioritize effectively
• Flexible with working hours (including shifts when required)
• Professional appearance and communication style

Experience in customer experience roles (CX focus)

Familiarity with Zoho CRM or similar systems

Background in wellness, hospitality, or service-driven industries

Experience in coordinating or leading shifts/teams