Customer Service Officer

Job Title: Customer Service Officer

Industry: Financial Services / Investments

Location: Sharq, Kuwait City, Kuwait

Work Type: Full-time

One of the leading and most prestigious financial services companies based in Sharq, Kuwait City with an extensive international footprint and established operations across multiple regulated jurisdictions, the firm delivers world-class trading, brokerage, and investment solutions.

We are seeking a highly organized, professional, and detail-oriented Customer Service Officer to join an established client support and onboarding team. In this position, you will serve as a vital point of contact for local and international clients, managing account inquiries, verifying onboarding documentation, and delivering a premium customer experience across multiple channels.

• Client Onboarding & Account Opening:
• Open accounts for Individual, Corporate, and Referral clients in accordance with company standards.
• Check and verify that all application forms and account details are accurately and thoroughly completed.
• Conduct welcome calls for newly onboarded clients to ensure a seamless orientation experience.
• KYC & Document Verification:
• Ensure all required Know Your Customer (KYC) documentation is complete, certified, and compliant for both local and international clients.
• Perform systematic customer verification processes and maintain secure, auditable records of all client files.
• Customer Care & Relationship Management:
• Interact with clients directly through phone calls, email communications, and face-to-face meetings.
• Respond promptly to inquiries, evaluate issues thoroughly, and resolve complaints with professionalism and care.
• Manage active client accounts and maintain structured follow-ups on ongoing client interactions.
• Operational Coordination:
• Process client forms, service requests, and operational orders efficiently.
• Log clear, detailed records of actions taken for every inquiry or case.
• Liaise with internal departments to coordinate service delivery, escalating complex or unresolved issues to the designated technical teams.

Education: Bachelor’s degree in Business Administration, Finance, Banking, or a related field.

Experience: 1 to 3 years of experience in a customer service, client onboarding, or client operations role, preferably within financial services, banking, or brokerage.

• Strong verbal and written communication skills in both English and Arabic.
• Solid understanding of client documentation standards and basic KYC compliance procedures.
• High attention to detail, strong problem-solving capabilities, and excellent time management.
• Proficiency in MS Office and operational CRM/ticketing systems.