Lead Field Service Representative

Overview

Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Lead Field Service Representative where your technical expertise and customer-first mindset will help shape a more sustainable future.

You’ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You’ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

• Solve a wide range of complex, multi-disciplinary problems
• Lead in maintaining troubleshooting guides/bulletins and distribute to departments when required
• Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
• Conduct site surveys, product/application audits
• Inventory management of chemical delivery systems
• Collect samples for monitoring chemical program
• Deliver chemicals to customer as needed
• Conduct field evaluations of new products
• Lead appropriate pre-trial surveys for site visits
• Interact with appropriate internal and external customers and resources
• Maintain accurate records based on information gathered during trials and surveys
• Create troubleshooting service guides and bulletins on existing products
• Coordinate and manage sampling and inventory schedules
• Coordinate implementing solutions with customers
• Assist sales in preparing business proposals
• Participate in design reviews, new applications and start-ups evaluations
• Assist in critiquing products serviceability, performance and reliability
• Provide customers with expert technical service in all major applications
• Serve as a mentor for all levels of Service Reps
• Support and be committed to the team's Quality Improvement Process
• Promptly report every incident, accident, injury or applicable near miss to next level management
• Provide on-site field service (on the phone or on-site)

• You’ll operate independently in a dynamic field environment, supported by a team that values your expertise
• You’ll work with cutting-edge technologies and industry-leading training to stay ahead
• You’ll help customers meet sustainability goals while protecting their critical assets

• 2 years of education beyond high school in college or technical school
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
• Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
• Ability to travel within a geographic territory
• Ability to travel overnight for business

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

• Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
• 4 years of successful technical sales or field sales support experience
• Must have knowledge of and experience in materials, scheduling and inventory processes
• Experience in oil and gas industry preferred
• Previous Refinery/Petrochemical experience
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Excellent communication skills
• Excellent organizational skills
• A strong work ethic and ability to multitask

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based…