Junior Engineer, Radio & Transport Quality

VAC
9901 - Junior Engineer, Radio & Transport Quality

Field:

Technology

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Aug-2026

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Support the monitoring, analysis, reporting, and follow-up of Radio Access and Transport Network quality to ensure optimum customer experience and network performance.

Assist in detecting and escalating network performance degradations, analyzing KPIs, validating benchmarking results, preparing quality reports, and coordinating with internal stakeholders to drive corrective actions and continuous network quality improvements.

Support regular and periodic performance monitoring checks for Radio Access and Transport Network services to help ensure customers receive the expected service quality.

Assist in monitoring 2G/3G/4G/5G radio performance trends, transport performance indicators, and service quality dashboards.

Escalate abnormal trends, degradations, or repeated failures to the Senior Engineer or Manager for further action.

Prepare daily, weekly, and ad-hoc reports related to Radio and Transport KPIs, network quality trends, benchmarking results, and customer-impacting issues.

Support the preparation of reports required for Ooredoo Group, technical committee, operations meetings, finance reports, planning reports, and management dashboards.

Assist in identifying access network and transport network degradations and coordinate with Radio, Transport, Operations, Planning, NOC, and other concerned teams for investigation and resolution.

Follow up on corrective actions after network changes, upgrades, or incidents affecting Access Network or Transport performance.

Support Competitor Network Benchmark (CNB) activities and internal Ooredoo Network Benchmark initiatives.

Assist in KPI benchmarking with local competitors using the monitoring platforms.

Highlight gaps, inconsistencies, and potential issues for review by the Senior Engineer or Manager.

Support the maintenance of Radio and Transport KPIs by validating counters, checking KPI mapping, identifying missing or inconsistent data, and assisting in baseline checks.

Assist in maintaining Network Quality KPIs and validating KPI mappings from source counters collected from network systems.

Assist in analysing Radio and Transport parameters and follow up with relevant teams on inconsistencies or KPI-impacting configurations.

Escalate discrepancies in counters, parameters, or reports to the responsible teams

Support the use of monitoring tools, benchmarking tools, and related OSS/SQM/CEM platforms used by the department.

Assist in analysing network quality, customer experience, and service performance data to identify trends, anomalies, and improvement opportunities.

Support the preparation and maintenance of Network Quality dashboards and automated reporting solutions.

Assist in updating dashboards, extracting reports, validating tool outputs, and supporting installation/configuration activities when required.

Support the use of AI-driven analytics, service assurance, customer experience management, and automation tools adopted by the department.

Support data-driven investigations and root-cause analysis for network quality and customer experience issues.

Assist in documenting work instructions, checklists, routine monitoring…