Investment Operations Assistant Manager

ZAD is the brainchild of a group of young, passionate Kuwaiti financial professionals driven by a vision of fostering a culture of investment in Kuwait. And for this team, Zad began as a means to answer a need in the market: the need to make investment an accessible concept and viable choice for a broader audience

We're looking for an International Market Operations Assistant Manager to oversee and coordinate the operational activities, ensuring seamless cross-border transactions, operational efficiency, and regulatory compliance. This is a pivotal role for a fast-growing fintech company where you'll oversee international payment flows, optimize processes, and manage high-performing operations teams across multiple regions.

• Lead and supervise daily international operations, including cross-border payments, digital wallets, and partner integrations.
• Ensure full compliance with AML/KYC, and other international financial regulations.
• Optimize operational workflows through automation and process improvements.
• Monitor and report on key metrics: transaction success rates, settlement times, operational errors, and cost efficiency.
• Collaborate with regional teams and partners to resolve issues quickly and maintain customer satisfaction.
• Mentor and develop your team to ensure operational excellence and accountability.
• Provide actionable insights to leadership to drive strategic decisions and operational scaling.
• Implement and monitor transactional safeguarding controls to protect client accounts and funds, ensuring secure processing of international transactions.
• Oversee operational controls related to account access, transaction approvals, and payment authorization workflows to minimize fraud and operational risks.
• Ensure segregation of duties, transaction monitoring, and reconciliation processes are properly implemented to safeguard client funds and maintain financial integrity.
• Investigate and escalation suspicious or irregular transaction activity in coordination with Compliance teams

• Bachelor’s degree in finance, Business, Operations, or related field (Master’s preferred).

• 5+ years in international fintech operations, cross-border payments, or global financial services.

• Deep understanding of payment processing, AML/KYC regulations, and cross-border financial compliance.
• Strong leadership skills with proven team management experience.
• Analytical mindset with the ability to monitor KPIs and implement process improvements.
• Excellent communication and problem-solving skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Willingness to travel internationally as needed.