HR Officer; CHRO

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For Kuwait accomplishes results through the management of professional HR activities and advisory services for the Kuwait franchise. Integrates subject matter, industry expertise, and local regulatory knowledge within a defined area. Contributes to standards around which others will operate across the franchise. Requires an in-depth understanding of how business areas collectively integrate within the country and sub-cluster, coordinating and contributing to the strategic human capital objectives of Citi.

Requires commercial awareness and a deep understanding of the local banking sector. Developed communication and diplomacy skills are required in order to guide, influence, and advise senior stakeholders, including the Citi Country Officer & Banking Head (CCOBH), members of the Kuwait Citi Country Committee, HR Partners, and external regulatory bodies. This role interacts with and partners with multiple HR teams and plays a critical role in shaping and executing the country people strategy in alignment with cluster and global priorities.

• Provides a broad range of HR consulting services to client groups and business functions within the Kuwait franchise, including strategic advice on Talent Acquisition, Talent Management (assessment, high-potential development, and succession planning), compensation and year-end processes, organizational effectiveness (change management, leadership effectiveness, organizational design, coaching), and employee engagement.
• Applies thorough knowledge of HR principles, Kuwait Labor Law, and Central Bank of Kuwait (CBK) regulatory frameworks to resolve complex people matters. Support the franchise in the Kuwaitization strategy efforts to meet and sustain regulatory nationalization requirements.
• Partners with the Citi Country Officer & Banking Head (CCOBH), HR Leadership, and business/functional line management in recommending, developing, executing, and implementing human capital strategies, headcount plans, and organizational change initiatives in support of the franchise.
• Partners closely with HR Disciplines (e.g., HR Business Partnership, Total Rewards, Talent Acquisition, Talent Management & Engagement, Learning and HR Delivery) to deliver comprehensive HR solutions, ensure local statutory compliance, and measure/report key human capital metrics to local and regional governance committees.
• Attracts and retains high-potential national and international talent by helping define and establish career paths, executive development programs, and talent pipelines tailored to the Kuwait market and regulatory guidelines.
• Coaches and develops business leaders and managers in executing objective, merit-based performance management, succession planning for regulated/critical roles, and providing counsel on people, leadership, culture, and organizational effectiveness.
• Manages employee relations, grievance handling, and disciplinary actions in compliance with local statutory mandates and Citi’s…