Customer Service Engineer

Job in Kuwait City, Al Asimah, Kuwait

Listing for: United Imaging Healthcare

Full Time position
Listed on 2026-06-09

Job specializations:

IT/Tech
Technical Support, IT Support

Job Responsibilities

Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met;

Other tasks assigned by supervisors.

Qualification Requirements

Technical associate's degree or above;

Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;

Have the ability to find and troubleshoot faults in the field;

Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

A flexible approach to work, travel and unsociable hours;

Valid driving license and good driving record.

Key Competences

System installation

System configuration and debugging

Troubleshooting

Replacement of spare parts

On-site training

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