IT Admin

1. Server & IT Services Administration

• Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments.
• Manage virtualization platforms (VMware, Hyper‑V) and support on‑premises/cloud server environments.
• Oversee Microsoft SCOM, SCCM, WSUS, Help Desk and Office 365 (Outlook, Office, Teams) administration.
• Perform patch management and ensure regular backups for servers and Office 365 users.

• Provide advanced support for Microsoft Windows client operating systems and productivity tools.
• Assist users with technical issues, ensuring minimal disruption to business operations.

• Support IT security controls, including email security, endpoint protection, patch and vulnerability management, and security policy enforcement.
• Assist with the maintenance and troubleshooting of SAN, NAS, firewall, and network devices (in coordination with network specialists).

• Coordinate with team members and vendors for infrastructure enhancements, updates, and change requests.
• Manage deployment of patches and updates for end-user clients, servers, and infrastructure applications.
• Test and validate new releases before production rollout.

• Maintain up-to-date documentation for server configurations, infrastructure changes, and support activities.
• Ensure compliance with departmental policies, procedures, and IT standards.

• Provide training and guidance to business users on new features, enhancements, and best practices for supported systems.

• Identify opportunities to enhance IT infrastructure, user experience, and operational efficiency.
• Recommend process and workflow improvements based on user feedback and system performance.

• Perform other duties or assignments as directed by the Head of IT.

• Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments.
• Manage virtualization platforms and support on‑premises/cloud server environments.
• Oversee Microsoft SCOM, SCCM, WSUS, Help Desk and Office 365 (Outlook, Office, Teams) administration.
• Perform patch management, regular backups, and end‑user support for Windows client operating systems and productivity tools.
• Support IT security controls, maintain SAN/NAS/firewall/network devices, coordinate change & patch management, test releases.
• Maintain documentation, ensure compliance, provide user training, recommend improvement.