IT Manager Business Support & Technology

May 22, 2026

JOB PURPOSE –

– Role is to manage end to end technology functions for IBG Kuwait branch while working closely with Head office for remediation of server vulnerability, Security / firewall review with infra teams, IT Audits, ISG compliance support, infrastructure modernization, branch shifting, bandwidth upgrade, application migration & IT projects support.

KEY RESULT AREAS –

• Be the SPOC for all regulatory meetings, submissions and engagement with regulator/regulatory bodies, external auditors and CBK appointed entities
• Lead all IBG Kuwait branch related projects in conjunction with IBG HO and local teams.
• Lead and ensure all End-of-Life systems, hardware is adequately remediated in time and budget
• Lead audit discussions & expectations to ensure no unsatisfactory results in branch
• Provide functional and technological solutions, lead applications systems analysis and suggest fit for purpose solutions
• Maintain all local systems/applications in line with uptime requirements of central bank and ensure no high severity issues
• Configure new / existing hardware (laptops/Desktop) and migration windows requirement from HO along with install MDM for mobile. Support user system access for new joiner
• Serve as the focal point for CBK reviews, inspections, and submissions.
• Support alignment with Kuwait regulatory frameworks including CBK’s security, governance, outsourcing, and business continuity expectations.
• Prepare audit evidence, track remediation activities, and maintain compliance documentation.
• Raise the required CR’s to ensure all patches are up to date
• Remediation of bugs in production environment for any incident raise
• Ensure systems (hardware and software) in all environments meet security baseline standards.
• Ensure adequate testing to verify application functionality and identify adverse effects from enhancements or configuration change.
• Coordinate User Acceptance Testing (UAT) for change movement to production
• Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification
• Ensure Disaster Recovery (DR) environments are synchronized and available with maintained unit level recovery documentation

KNOWLEDGE, SKILLS, AND EXPERIENCE –

• In-depth knowledge of IT infrastructure, security & compliance
• Must understand complex application & hardware architecture flows
• A minimum requirement of 8+ years in Kuwait banking IT experience with strong governance, communication, and operational knowledge.
• User access & system integration testing experience required to conduct rigorous testing
• Excellent communication and networking skills with the ability to develop relationships
• Excellent problem solving and troubleshooting abilities
• Need to be experienced in understanding complex banking architecture
• Strong understanding of endpoint security, antivirus, access management, and operational controls.