ZAIN- Network Assurance

About The Role

The Network Assurance Analyst is responsible for reviewing the operator’s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.

• Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
• Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
• Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raising by RA system and other controls assurance activities.
• Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for difference core areas of revenue streams
• Conduct review of revenue booking and conduct analysis of revenue and other important trends
• Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
• Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.
• Engage in Zain’s general network projects and assess the impact of such project on RA functions and end customers.
• Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards.
• Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
• Assure the integrity of RA system’s data and maintain the accuracy of the system’s reference data.
• Monitor the daily performance and usage trends generated by the revenue assurance tool.
• Perform cross-systems validation to assure systems synergy.
• Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.
• Document the department’s existing workflows and processes
• Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
• Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activitie

• Ability to communicate, present and influence all levels of the organization
• Expertise in revenue assurance systems
• Excellent understanding of network elements and their assurance within the telecom sector
• Understanding of modelling, financial accounting and reporting
• Ability to run deep dive analyses
• Experience with data mining, analytics, dashboards and problem structuring
• Understanding of SQL to query and manipulate large data sets for analysis
• Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
• Clear ability to understand the dynamics of financial data to extract relevant information
• Excellent written and verbal communication skills
• Ability to analyze a situation and produce creative, original and useful solutions
• Understanding of designing KPIs, reports, dashboards
• Strong understanding of telecommunications products, trends and technology markets

Education Level & Major:
Bachelor’s degree in computer engineering, Information Technology, Management Information Systems, or a related field