ADPE​/Service Desk Admin - Secret Clearance

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The ADPE‑Service Desk Administrator is the front‑line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service Desk in person, by phone, using Remedy or via email. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups.

Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate.

The Administrator installs, troubleshoots, configures and repairs software issues for Windows operating systems and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required. The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer.

Additionally, this position may also monitor Tier1/2 server operations and performance using appropriate software applications and tools. The Administrator shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to Network Operations Center (NOC). Excellent customer service skills are mandatory. Program: OMDAC‑SWACA. This position offers company‑paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country, including but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

• Provides immediate response to all customers who come to the Service Desk with person‑to‑person interaction involving troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow‑up calls used for initial troubleshooting.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master and setup and Microsoft Office Suites.
• Troubleshoots all other site‑authorized software with IMOs and users.
• Creates login and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.
• Works within a small continuous‑improvement focused team; tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Operates and maintains all aspects of server administration to include, but is not limited to, Microsoft
  200X Active Directory, WINS, DNS, DHCP, print queues, etc.
• Installs, configures and maintains DOD‑approved communications software on government computers and configures the network to allow proper user access.
• Installs and configures network printers.
• Joins client computers to Microsoft Active Directory domains.
• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
• Installs, configures, and maintains security software on military computer systems.
• Repairs and maintains desktop and laptop hardware.
• Daily administration of Exchange 200X servers and Outlook Web Access.
• Proficient in Microsoft SMS, MOM, SCCM and WSUS.
• Performs VERITAS Backup Exec to conduct file server backup and restores.
• Maintains system availability and performs regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various vendor…