ZAIN- Network Assurance

About the Role

The Network Assurance Analyst is responsible for reviewing the operator’s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.

• Identify risk, operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
• Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
• Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raised by RA system and other controls assurance activities.
• Assess implemented controls for efficiency and effectiveness and develop and monitor KPIs for different core areas of revenue streams.
• Conduct review of revenue booking and conduct analysis of revenue and other important trends.
• Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
• Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.
• Engage in Zain’s general network projects and assess the impact of such project on RA functions and end customers.
• Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain’s standards.
• Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
• Assure the integrity of RA system’s data and maintain the accuracy of the system’s reference data.
• Monitor the daily performance and usage trends generated by the revenue assurance tool.
• Perform cross-systems validation to assure systems synergy.
• Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.
• Document the department’s existing workflows and processes.

• Ability to communicate, present and influence all levels of the organization.
• Expertise in revenue assurance systems.
• Excellent understanding of network elements and their assurance within the telecom sector.
• Understanding of modelling, financial accounting and reporting.
• Ability to run deep dive analyses.
• Experience with data mining, analytics, dashboards and problem structuring.
• Understanding of SQL to query and manipulate large data sets for analysis.
• Advanced MS Office skills (Excel, Word, PowerPoint, etc.).
• Clear ability to understand the dynamics of financial data to extract relevant information.
• Excellent written and verbal communication skills.
• Ability to analyze a situation and produce creative, original and useful solutions.
• Understanding of designing KPIs, reports, dashboards.
• Strong understanding of telecommunications products, trends and technology markets.

Bachelor’s degree in computer engineering, Information Technology, Management Information Systems, or a related field.