Network Assurance

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

The Network Assurance Analyst is responsible for reviewing the operator’s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.

• Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
• Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
• Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raised by the RA system and other controls assurance activities.
• Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for different core areas of revenue streams.
• Conduct review of revenue booking and conduct analysis of revenue and other important trends.
• Participate in cross‑functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
• Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.
• Engage in Zain’s general network projects and assess the impact of such project on RA functions and end customers.
• Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards.
• Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
• Assure the integrity of RA system’s data and maintain the accuracy of the system’s reference data.
• Monitor the daily performance and usage trends generated by the revenue assurance tool.
• Perform cross‑systems validation to assure systems synergy.
• Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.
• Document the department’s existing workflows and processes.
• Perform all the above‑mentioned roles and responsibilities in compliance with the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
• Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminates hazards and minimizes OH&S risks (including system deficiencies), takes advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.

• Ability to communicate, present and influence all levels of the organization.
• Expertise in revenue assurance systems.
• Excellent understanding of network elements and their assurance within the telecom sector.
• Understanding of modelling, financial accounting and reporting.
• Ability to run deep dive analyses.
• Experience with data mining, analytics, dashboards and problem structuring.
• Understanding of SQL to query and manipulate large data sets for analysis.
• Advanced MS Office skills (Excel, Word, PowerPoint, etc.).
• Clear ability to understand the dynamics of financial data to extract relevant information.
• Excellent written and verbal communication skills.
• Ability to analyze a situation and produce creative, original and useful solutions.
• Strong understanding of telecommunications products, trends and technology markets.
• Education Level & Major:
  Bachelor’s degree in computer engineering, Information Technology, Management Information Systems, or a related field.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):