Network Assurance

Closing Date: 30-Jul-2026

The Network Assurance Analyst is responsible for reviewing the operator’s network elements and operational systems and implementing controls to detect, prevent and mitigate errors that affect potential or generated revenue.

• Identify risk, operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
• Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
• Carry out revenue assurance activities for revenue streams monitoring and follow up; raising alarms by the RA system and other controls.
• Assess implemented controls for efficiency and effectiveness and develop and monitor KPIs for different core areas of revenue streams.
• Conduct review of revenue booking and analyze revenue and other important trends.
• Participate in cross‑functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
• Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementations.
• Engage in Zain’s general network projects, assess the impact of such projects on RA functions and end customers, and perform acceptance testing for new RA adapters, software releases or upgrades to ensure functionality and adherence to Zain’s standards.
• Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
• Assure the integrity of RA system data and maintain the accuracy of the system’s reference data.
• Monitor the daily performance and usage trends generated by the revenue assurance tool.
• Perform cross‑systems validation to ensure systems synergy.
• Create, maintain and enhance best‑practice standards in written evidence, analytical charts and written reports/presentations.
• Document the department’s existing workflows and processes.
• Perform all the above roles and responsibilities in compliance with the Information Security Management System (ISMS) policies and immediately report any information or physical security breaches or incidents to the supervisor/manager.
• Be aware of and adhere to all environmental requirements as set by the statutory bodies in Kuwait or by the published policies of Zain Group Kuwait.
• Fulfill the occupational health and safety certificate requirements that establish and maintain an OH&S management system that eliminates hazards and minimizes OH&S risks, including system deficiencies, and address OH&S system nonconformities associated with its activities.

• Ability to communicate, present and influence all levels of the organization.
• Expertise in revenue assurance systems.
• Excellent understanding of network elements and their assurance within the telecom sector.
• Understanding of modelling, financial accounting and reporting.
• Ability to run deep‑dive analyses.
• Experience with data mining, analytics, dashboards and problem structuring.
• Understanding of SQL to query and manipulate large datasets for analysis.
• Advanced MS Office skills (Excel, Word, PowerPoint, etc.).
• Clear ability to understand the dynamics of financial data to extract relevant information.
• Excellent written and verbal communication skills.
• Ability to analyze a situation and produce creative, original and useful solutions.
• Understanding of designing KPIs, reports, dashboards.
• Strong understanding of telecommunications products, trends and technology markets.

Bachelor’s degree in Computer Engineering, Information Technology, Management Information Systems, or a related field.