IT Support - Dispatch​/Part Time

Field IT Support Engineer (Dispatch / On-need basis)

Locations:

Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Long term contract - Part Time

Onsite Dispatch Support

• Desktop/End User Support
• Smart Hands & Feet / Data Center Support

Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels, all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and to resolve issues related to end-user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communication skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience with ticketing tools (Service Now / Remedy , impacting/violating etc.),

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result-oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules