Information Technology Help Desk

Job Summary:

We are looking for a proactive and service-oriented IT Support Specialist to provide first-line technical support across the organization. The role involves troubleshooting hardware, software, Microsoft 365, and basic network issues, as well as supporting employee onboarding and offboarding, maintaining IT assets, and ensuring the smooth operation of day-to-day IT services.

Key Responsibilities:

• Provide first-line technical support to end users.
• Install and configure computers, printers, software, and related equipment.
• Troubleshoot hardware, software, printer, and network issues.
• Support Microsoft 365 users and resolve access-related issues.
• Escalate complex technical incidents when required.
• Maintain IT documentation and IT asset records.
• Handle employee IT onboarding and offboarding, including account and device setup.

Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Fresh graduate or up to two years of relevant experience.
• Good communication skills in both Arabic and English.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.
• Experience in hardware and software troubleshooting.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and printers.
• Strong problem-solving skills and willingness to learn.
• CCNA or MCSA certification is preferred.
• Microsoft certifications such as AZ-900, MS-900, or equivalent knowledge will be considered an advantage.