IT Support - Dispatch​/On need Basis (Part Time

Field IT Support Engineer (Dispatch / On-need basis)

""NOC is required for this position, that should clearly indicate that your sponsor is allowing you to work with Sky Systems
- Please refrain from applying if you cannot provide it""

Locations:

Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation:
We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE:
The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Long term contract
- Part Time

Onsite Dispatch Support

Sky Sys is seeing resources to help assist with Field Servies Support in the following areas:

• Desktop/End User Support
• Smarts Hands & Feet / Data Center Support

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels, all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and to resolve issues related to end-user network cabling.

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communication skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience with ticketing tools (Service Now / Remedy , impacting/violating etc)
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result-oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result-oriented.

Passionate about the work

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules