Service Desk Administrator

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA. Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers.

The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR). Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction.

This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations.

Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.

• Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
• Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.

• Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
• Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.

• Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.

• Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).

• Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.

• Create, modify, and delete user and computer objects within Active Directory.
• Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army
  365 account portal.

• Create, modify, and coordinate ASI requests with designated organizations for theater operations.

• Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
• This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.

Performs other duties and assignments assigned.

• Requires an active active Secret Clearance
• High School diploma or GED required.
• Associ…