Account Manager Managed Security Services; MSSP; Account Manager

Basic Scope of Job:

Drive Managed Security Services (MSSP) sales, develop new business, manage key accounts, and grow recurring cybersecurity service revenue and profitability.

• Identify, develop, and close new business opportunities for Managed Security Service Provider (MSSP) solutions.
• Build and maintain a strong pipeline of qualified cybersecurity opportunities.
• Conduct prospecting through customer visits, referrals, networking, events, tenders, and digital channels.
• Achieve assigned monthly, quarterly, and annual revenue and gross-margin targets.
• Manage the complete sales cycle from lead generation through contract signing and customer handover.
• Drive recurring revenue and long-term managed security service contracts.

Promote and sell managed cybersecurity services, including:

• Managed SOC services.
• 24/7 security monitoring and incident detection.
• SIEM services and log management.
• Managed EDR/XDR services.
• Managed firewall and network security.
• Vulnerability management.
• Threat intelligence and threat monitoring.
• Incident response and security incident management.
• Managed email and cloud security.
• Security compliance and risk monitoring.
• Security awareness and training services.
• Managed backup and disaster recovery security services.
• Security assessments and penetration testing.
• Security consulting and professional services

• Meet customers to understand their cybersecurity challenges, risks, compliance requirements, and existing security infrastructure.
• Identify gaps in the customer’s current security environment.
• Work with presales engineers, SOC teams, security architects, and vendors to develop appropriate MSSP solutions.
• Prepare service proposals, solution presentations, Statements of Work (SOWs), RFP/RFQ responses, and quotations.
• Coordinate technical workshops, demonstrations, assessments, and proof-of-concept activities.

• Establish relationships with CISOs, CIOs, IT Managers, Security Managers, Risk Managers, and Procurement teams.
• Manage existing MSSP accounts and identify opportunities for renewals, upselling, and cross-selling.
• Monitor customer satisfaction and coordinate with service delivery teams to address commercial or service-related issues.
• Drive long-term managed-services contracts, contract renewals, and recurring revenue.
• Maintain strong customer relationships throughout the service lifecycle.

• Prepare and negotiate commercial proposals within approved pricing and margin guidelines.
• Coordinate with cybersecurity vendors, technology partners, and distributors.
• Negotiate contract terms, service scope, pricing, SLAs, and renewal conditions.
• Track proposals, purchase orders, contracts, renewals, and payments.
• Ensure MSSP opportunities meet required profitability and business objectives.

• Coordinate the handover of won opportunities from Sales to SOC, Security Operations, Project Management, and Service Delivery teams.
• Ensure the agreed scope, SLAs, service requirements, and customer expectations are clearly documented.
• Participate in customer kick-off meetings where required.
• Coordinate with service delivery teams to ensure customer expectations are met.

• Bachelor’s degree in Business Development, IT, Computer Science, Business, Cybersecurity or a related field.

• Minimum 5 years of relevant experience in the Kuwait market
  .
• Proven experience in MSSP, SOC, cybersecurity, managed services, or IT solution sales.

• Strong understanding of SIEM, SOC, EDR/XDR, MDR, vulnerability management, threat intelligence, and incident response.
• Good understanding of recurring-revenue and managed-services business models.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Ability to engage effectively with CISOs, CIOs, IT/security teams, procurement, and other senior stakeholders.