Organizational Change Management; OCM) Specialist

Key Responsibilities & Accountabilities

• Change Readiness & Impact Assessment:
• Perform stakeholder impact assessments across various operational groups and faculties to gauge readiness for digital transitions.
• Identify potential adoption risks, sources of resistance, and cultural barriers, creating proactive mitigation plans.
• OCM Strategy Execution (ADKAR Alignment):
• Drive the five building blocks of the ADKAR model across all user groups:
• Awareness: Articulate the business need and long-term benefits of the new portal/systems.
• Desire: Engage key champions and stakeholders to build buy-in.
• Knowledge: Coordinate role-based training requirements and user enablement.
• Ability: Oversee post-training support, super-user networks, and floor support during cutover.
• Reinforcement: Measure system adoption rates, collect user feedback, and embed new behaviors into operational workflows.
• Bilingual Stakeholder Management & Communication:
• Draft, translate, and deliver clear, engaging OCM communications in both Arabic and English for wide distribution (newsletters, portal announcements, executive briefs, and user guides).
• Build strong working relationships with department heads, IT leadership, implementation vendors (e.g., Liferay / Protiviti delivery teams), and change champions.