Desktop Support Specialist
Job in
Kuwait City, Kuwait
Listed on 2026-09-30
Listing for:
Multinational Company
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Technical Support
Job Description & How to Apply Below
- • Manage incidents (Break/Fix) for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room technology.
- • Provide on-call support for Tier 1 and Tier 2 security incident tickets (weekly rotation).
- • Handle onboarding/offboarding tasks and miscellaneous IT requests.
- • Support initiatives such as Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout, posture check rollout, and hardware refresh.
- • Conduct User Acceptance Testing for new images and projects.
- • Manage OS and application patching/feature updates.
- • Deliver global new-hire IT orientation and remote training.
- • Create and maintain end-user instructions and technical documentation.
- • Support company-wide town halls and customer engagement events.
- • License provisioning/deprovisioning for platforms like Adobe Creative Cloud, Visual Studio/MSDN, Snag It, Camtasia, Printer Logic.
- • Ensure effective ticket and queue management.
- • Provide VIP support for Customer C and C+1 team (~75 users).
- • Interface with hardware vendors for planning and problem resolution.
- • Configure and troubleshoot VPN clients; coordinate with Command Center.
Skills & Qualifications
- • Strong knowledge of hardware troubleshooting for PCs and peripherals.
- • Experience with OS patching, application updates, and Citrix VDI environments.
- • Familiarity with Windows 11 rollout and domain migration.
- • Excellent communication and documentation skills.
- • Ability to manage multiple priorities and work under pressure.
- • Experience in handling VIP support and global end-user training.
- • Bachelor’s degree in Computer Science, Information Technology, or related field.
- • IT certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, or equivalent. - • Experience with MEM (Microsoft Endpoint Manager) and enterprise-level device management.
- • Knowledge of ITIL processes and best practices.
- • Prior experience in global IT support environments and handling large-scale rollouts.
- • Familiarity with security incident management and compliance standards.
- • Technical Expertise:
Proficient in end-user computing and troubleshooting across hardware, OS, and applications. - • Problem-Solving:
Ability to diagnose and resolve complex technical issues quickly. - • Customer Focus:
Strong commitment to delivering high-quality support and ensuring user satisfaction. - •
Collaboration:
Skilled in working with cross-functional teams and external vendors. - • Adaptability:
Comfortable handling urgent requests and dynamic priorities. - • Communication:
Clear and professional communication for training, documentation, and stakeholder updates. - • Process Orientation:
Attention to detail in ticket management and compliance.
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