Information Technology Manager

Responsible for the organization's day-to-day IT operations, systems, and infrastructure, while leading the Group's digital transformation agenda, branch-level IT governance, data governance, and overall business continuity management.

• ERP system and enhancements
• Helpdesk and enhancements
• Hardware and onboarding
• Sizing of back-end infrastructure and hosting
• Website management
• CRM
• Physical security (access control)
• Cybersecurity framework and best practices

• Establish and manage IT representation in every branch, either through dedicated resources or nominated IT coordinators
• Standardize IT infrastructure, systems, hardware, software, policies, and cybersecurity controls across all branches
• Define clear reporting lines, responsibilities, and escalation paths between branch IT representatives and Group IT
• Ensure reliable and secure branch connectivity to Group systems, including internet redundancy, VPN, and remote access
• Maintain centralized visibility of branch IT assets, licenses, vendors, contracts, incidents, and operating costs
• Conduct periodic branch IT health checks, risk assessments, and compliance reviews
• Manage IT requirements for opening, expanding, relocating, or closing branches
• Consolidate branch requirements into the Group IT roadmap, budget, and procurement plan
• Track branch IT service levels and provide consolidated performance and risk reporting to management
• Ensure each branch has appropriate backup and disaster-recovery arrangements, aligned with the Group Business Continuity Plan

• Data Protection – establish and enforce policies and controls to safeguard organizational and personal data
• Master Data Management – ensure consistency, accuracy, and governance of core data across systems
• Data Migration – oversee migration efforts as needed (e.g., system upgrades, new platform rollouts, branch consolidations)
• Data Archiving – define and maintain archiving policies and retention practices in line with compliance requirements

• Own overall Business Continuity Management for the organization, including developing, testing, and maintaining the Group's business continuity plan, and coordinating cross-functional readiness for major disruptions – branch-level BC/DR arrangements roll up into this Group-wide plan

• Revamp and improve:
• Reimbursement process
• Air travel and ticketing
• CRM – shift to a true customer relationship management platform
• Enable AI where applicable
• Act as single point of contact (SPOC) for ongoing internal digital transformation.
• Standardize and enhance existing workflows
• Streamline the PR/PO approval cycle, including implementing an authority matrix
• Generate accurate, real-time statistics for each leader on their respective division/unit
• Digitize and develop structured processes for currently paper-based approval cycles

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (required)
• Master's degree in a relevant discipline (preferred)
• Relevant professional certifications preferred, such as:
• PMP (Project Management Professional)
• ITIL (IT Infrastructure Library)
• CISSP / CISM (for cybersecurity governance)
• COBIT or TOGAF (for IT governance/enterprise architecture)
• Certifications in Business Continuity Management (e.g., CBCP) an advantage

• Minimum 10–12 years of progressive IT experience, including at least 5 years in a senior leadership or Head of IT capacity
• Proven experience managing IT operations across multiple branches/locations, ideally within a multi-country or group structure
• Demonstrated experience leading digital transformation initiatives, ERP systems, and CRM platforms
• Experience overseeing cybersecurity frameworks, data governance, and business continuity planning
• Experience managing budgets, vendor relationships, and cross-functional stakeholders