IT Helpdesk​/IT Desktop Support Specialist – Arabic Speakers

Location: Kuwait City, Kuwait
Job Category: Information Technology (IT) & Software;
Customer Service & Support;
Telecommunications

An IT Helpdesk / IT Desktop Support opportunity is available in Kuwait City, Kuwait, for Arabic-speaking professionals with experience in end-user technical support and desktop infrastructure management. The role focuses on ensuring the reliable operation of desktop computers, laptops, printers, peripherals, operating systems, and network connectivity across the organization.

The successful candidate will provide first- and second-level technical support, troubleshoot hardware and software issues, assist users with system access, and coordinate with internal IT teams and external vendors to resolve technical incidents. Practical experience supporting both Windows and Mac environments is required, along with a solid understanding of computer hardware and networking fundamentals.

Applicants should hold a relevant degree or diploma and have at least four years of IT industry experience, including a minimum of two years working in the GCC region within an organization supporting more than 500 users. Strong troubleshooting, communication, and customer service skills are essential for delivering effective technical assistance and maintaining a productive IT environment.

• Provide first- and second-level technical support for desktop computers, laptops, printers, and other peripherals.
• Install, configure, maintain, and troubleshoot Windows and Mac operating systems.
• Diagnose and resolve hardware failures, software issues, and network connectivity problems.
• Respond to IT incidents, service requests, and system configuration requirements.
• Assist with managing user accounts, access permissions, and system privileges.
• Monitor and maintain desktop infrastructure to support reliable performance and security.
• Coordinate with internal IT teams and external vendors to resolve complex technical issues and escalations.
• Document support activities, troubleshooting procedures, and technical solutions.
• Follow company IT policies, operational procedures, and information security standards.
• Support desktop deployment, software installation, and routine end-user computing requirements.

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field from a recognized university or institute.
• Minimum four years of experience in the IT industry.
• At least two years of GCC experience in an organization supporting more than 500 users.

• Strong understanding of PC architecture, hardware components, and operating systems.
• Hands-on troubleshooting experience in both Windows and Mac environments.
• Basic knowledge of LAN, WAN, and network topologies.
• Familiarity with desktop deployment, software installation, and end-user support.
• Ability to diagnose hardware, software, and connectivity issues efficiently.

• Strong problem-solving and analytical abilities.
• Effective communication and customer service skills.
• Ability to work independently and manage multiple support requests.
• Ability to coordinate with technical teams and escalate issues appropriately.
• Arabic-speaking ability, as specified in the job title.

• Experience with Active Directory and Microsoft 365.
• Familiarity with endpoint management tools.
• Knowledge of IT service management practices and ticketing systems.
• Relevant certifications such as CompTIA A+, Microsoft, or Apple certifications.

The employer has not specified a salary range or compensation package.

This role offers the opportunity to apply desktop support and troubleshooting skills in an organizational IT environment. Depending on the employer’s development opportunities, relevant experience may support career progression into senior desktop support, IT operations, endpoint management, or service desk administration.

Details regarding training, certification sponsorship, professional development, working hours, and employee benefits should be confirmed directly with the employer.

• Job Title: IT Helpdesk / IT Desktop Support Specialist
• Language: Arabic speakers
• Location: Kuwait City, Kuwait
• Experience: Minimum 4 years in IT
• GCC
  
  Experience:
  
  Minimum 2 years in an organization supporting more than 500 users
• Education: Bachelor’s degree or diploma in a relevant field
• Preferred
  
  Certifications:
  
  CompTIA A+, Microsoft, or Apple certifications