Principal Customer Enablement Specialist

Reporting to the Director of Professional Services the Principal Customer Enablement Specialist will be responsible for delivering full-time on-site technical support and training activities for Aspen Tech Subsurface Science amp Engineering SSE s Formation Evaluation product suite Aspen Geolog to one of Aspen Tech s largest and most strategic customers in the Middle East This role requires both deep technical expertise and interpersonal skills to guide users in effectively leveraging SSE technology ensuring a comprehensive understanding of the software s functionalities and workflows As a trusted advisor you will work closely with the Customer to identify their unique challenges and deliver innovative solutions that drive long-term success and value This is an exciting opportunity to make a direct meaningful impact on the success of both our Customer and Aspen Tech s continued growth in the region.

• Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage
• Troubleshoot amp resolve complex technical and or engineering-related problems reported by Customer using Aspen Tech s proprietary software Aspen Geolog
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within Aspen Tech
• Collaborate with R amp D and Product Management to drive continuous product enhancements
• Collaborate with other Aspen Tech functions to maintain and develop business opportunities
• Adhere to contractual obligations and communicate potential gaps to Management
• Provide activity reports to Customer and Management as needed
• Provide timely reporting KPIs for operations financial and corporate requirements
• Develop strong relationships with Customer building an understanding of their business needs and challenges

• Bachelor's or Master's degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
• Minimum of 10+ years of relevant experience in formation evaluation or petrophysics.
• Minimum of 5+ years of experience with Aspen Geolog software.
• Previous experience working on-site with customers is a plus.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Ability to identify opportunities that create value for customers with a strong customer first mindset.
• Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach.
• Ability to manage multiple responsibilities and competing priorities.