IT Technical Support

FUNCTION: Provide support in the daily operations of the department. Responsible for the maintenance and repairs of all AU IT Systems.

PRIMARY TASKS:

• Provide first level support for computer software and classroom technology equipment used.
• Respond to requests for technical assistance in-person, via phone, and electronically.
• Install and maintain computer equipment.
• Diagnose and resolve technical hardware and software issues.
• Perform typical maintenance tasks to support the daily operations of the department.
• Perform prescribed preventative maintenance on machinery and the building or grounds as required.
• Prioritize and manages multiple projects simultaneously and follow-up on issues in a timely manner.
• Properly escape unresolved issues to appropriate internal teams and supervisor.
• Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
• Follow the university rules, guidelines, and regulations.
• Perform other related duties as required.

LEVEL OF RESPONSIBILITY: To ensure that duties are carried out to a satisfactory standard.

DIRECTION/SUPERVISION RECEIVED: Direction is received from the Manager
- Network and Systems Support.

SELECTION CRITERIA:

ESSENTIAL:

• Bachelor’s degree in relevant field.
• Minimum 2 years of relevant experience.
• Certifications such as A+, Network+, MOUS, and/or MCP are preferred.
• Ability to work under pressure, unsupervised, and as a member of a team.