Digital Channels Analyst

stc Kuwait is actively recruiting for the role of Digital Channels Analyst , In this role, you will supports the translation of business objectives into digital channel solutions. Working under the guidance of the Digital Channels Executive Analyst and management, the role performs requirements gathering and documentation, journey and process mapping, backlog support, test preparation and execution, and channel performance reporting across the customer-facing, self-service, conversational and internal digital workplace channels.

your responsibilities will include, but are not limited to, the following:

• Gather and document business requirements, user stories, process flows, and customer journeys for digital channel initiatives.
• Manage and improve digital channels and automation
  , including Microsoft 365, SharePoint, self-service, and conversational channels.
• Support testing and quality assurance
  , including UAT, test scenarios, defect tracking, and business sign-off.
• Monitor and analyze digital channel performance and KPIs
  , identifying improvement opportunities based on customer behavior and feedback.
• Coordinate with business, technical teams, and vendors
  , while ensuring requirements meet regulatory, security, privacy, and brand standards.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline.

Minimum 4 years of relevant Experience .

Previous Experience in Digital Channels .