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Application Support Engineer

Job in Kuwait City, Kuwait
Listing for: Efg Holding
Full Time position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 9000 - 15000 KWD Yearly KWD 9000.00 15000.00 YEAR

Job Description & How to Apply Below

Purpose:

Responsible for supporting in-house and third-party applications and integrating different products. Provide first and second tier Application and IT Operations Support across the firm.

Responsibilities:
  • Assume responsibility for the day-to-day Application Support and IT Operations. Provide one-on-one end-user problem resolution over the phone for users.
  • Receive, investigate, and resolve support cases concerning in-house and third-party applications.
  • Validate and test in-house and third-party applications after deployment cycles and major changes.
  • Work with internal teams and vendors to ensure on time delivery in line with business requirements.
  • Develop functions and reports to extend the capabilities of applications and implement solutions to support cases and change requests with careful consideration of the integration between different applications modules.
  • Assist in improving the user experience and increase their knowledge of the applications.
  • Perform daily health checks on systems and servers to ensure proper functionality.
  • Identify, diagnose, and resolve first and second level, software, and hardware problems.
  • Document case resolution, knowledge-based guides, installation, and technical manuals and update them when needed.
  • Provide training on in-house and third-party applications and new releases for new hires and team members. Share technical and product knowledge with team members.
  • Participate in technical briefings and planning meetings for new developments and implementation.
  • Capture user feedback for subsequent analysis to ensure an informative application development.
  • Coordinate support coverage, case handling with different levels of escalation matrices and proactively monitor incident resolution.
  • Ensure all monitoring and troubleshooting tools are implemented, updated and effective. Provide feedback to improve the day-to-day operations of these tools.
  • Assist in new projects aimed at maintaining and enhancing applications and infrastructure components.
  • Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role.
  • Ensure timely completion of all relevant AML/CTF training provided by the Group.
  • Ensure response to AML, CTF & sanctions inquiries in a timely manner.
    • Job Requirements:

    1.Bachelor's degree in Computer Engineering, Computer Science, Information Technology or equivalent.

    2.3 - 5 years of experience in Application management with up-to-date technologies, including exposure to enterprise databases, designs, and implementation.

    3.Experience handling technical support cases (preferably in a large or multinational enterprise).

    4.Experience with backend databases in particular MS SQL Server, including development using SQL Server Objects, Transact-SQL, SSIS and SSRS.

    5.Proven experience in supporting IT infrastructure components including computers, Windows systems, audio and visual communication software and hardware, infrastructure-related monitoring software, and network services.

    6.Experience in the following is a plus:

    Mobile Development, Hybrid and Native Apps.

    Web server technologies including IIS.

    Crystal reports.

    OLAP and BI tools.

    AI Tools culture

    Power Shell

    7.Good command of Arabic and English.

    8.Good communication skills (written, verbal and listening).

    9.Able to build partnerships and work well in teams.

    10.Can identify problems and refer/escalate complex issues to a higher level.

    11.Attention to details; ensure deliverables are always of a high quality.

    12.Able to work effectively under pressure and tight deadlines.

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