Operations Manager

Key Responsibilities
1. Business Development & Key Accounts

• Identify, approach, and secure contracts with key accounts
• Build long-term partnerships and ensure account exclusivity
• Negotiate commercial terms and increase monthly collection volumes
• Handle client retention, complaints, and expansion opportunities
• Represent the company professionally in all external engagements

• Oversee daily operations across all routes and drivers
• Ensure on-time collections and efficient route execution
• Track volumes vs targets vs historical performance
• Monitor loading, unloading, and field execution
• Ensure zero leakage, theft, or operational inefficiencies
• Manage real-time field communication and issue escalation

• Manage drivers, storekeepers, and field teams
• Enforce discipline, attendance, and company policies
• Monitor performance, productivity, and behavior
• Supervise through reporting tools (logs, photos, Whats App groups, etc.)
• Ensure high standards of cleanliness, compliance, and accountability

• Prepare and manage daily and weekly collection schedules
• Optimize routes based on:
• Historical data
• Collection volumes
• Warehouse capacity
• Control fuel usage and operational costs

• Supervise warehouse and storage operations
• Maintain accurate inventory records (incoming, storage, dispatch)
• Monitor tanks and bulk storage levels
• Ensure zero stock loss, leakage, or manipulation

• Ensure all collected material meets company quality standards
• Inspect incoming materials and reject non-compliant loads
• Coordinate with management on supplier performance and penalties

• Track and report daily and monthly:
• Collection volumes
• Driver productivity
• Key account performance
• Inventory movement
• Missed pickups and delays
• Compare performance (daily, weekly, historical)
• Identify gaps and take immediate corrective actions

• Monitor operations for irregularities or suspicious activity
• Ensure strict control systems to prevent loss or manipulation
• Flag and elevate issues immediately
• Support management in loss prevention and audits

• Execute management instructions with urgency and precision

Follow up on:

• Hiring
• Logistics
• Procurement
• Ensure full task closure (execution, not just reporting)

• Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.
• Minimum 3-7 years of experience (in Kuwait) in project management, operations management, logistics, supply chain, FMCG, or related industries.
• Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.
• Proven experience managing:
• Drivers and field teams
• Operations and routes
• Ability to work in a fast-paced and dynamic environment.
• Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed.
• Fluent in Arabic, English, and Hindi/Urdu.
• Valid driving license in Kuwait.