Operations Manager

Operations Manager – Family Entertainment Center (FEC)

We are seeking an experienced FEC Operations Manager who has managed a venue’s day-to-day operations and understands its financial performance in detail. The successful candidate will help assess locations, build operating budgets, improve revenue, and deliver a safe and engaging guest experience.

Key responsibilities

• Oversee attractions, guest services, ticketing, parties, staffing, maintenance, and safety.
• Build and manage a detailed operating budget covering rent, payroll, maintenance, software, utilities, marketing, and other venue costs
  . Contribute to construction and fit-out budgets for new locations.
• Evaluate potential locations using footfall, catchment area, accessibility, competition, rental terms, space requirements, and projected returns. Present recommendations to leadership.
• Track tickets sold, ticket prices, party and group bookings, average spend, revenue by category, and seasonal demand
  . Use these figures to improve pricing, promotions, staffing, and capacity planning.
• Prepare monthly profit and loss reports, forecasts, and practical recommendations to improve profitability.
• Lead staff recruitment, scheduling, training, and performance management.
• Coordinate preventive maintenance and ensure attractions meet safety and service standards.

Requirements

• Proven operations management experience in a family entertainment center, indoor activity park, trampoline park, or comparable leisure venue.
• Direct responsibility for venue budgets, revenue reporting, and operating costs.
• Experience contributing to location selection or a new venue launch
  .
• Ability to explain the commercial performance of venues previously managed, using figures the candidate is authorized to share.
• Strong leadership, guest service, and problem-solving skills.