Manager Compliance & Quality

NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services,as well as a wide range of commercial solutionsinover 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

The purpose of this role istosupportthe

Deputy Director Safety, Standards, Quality and Environment (SSQE) in delivering the contracted services, specifically with regards to compliance with the IMS (Integrated Management System).This will ensure that the unit meets its Quality and Environmental Complianceobjectiveswithin the IMS. The role shall manage activities to ensure departmental compliance with internal policies and procedures, national and international legislation and the application and maintenance of ISO 9001, 10002 and 14001 certifications.

Manage the implementation and provision of Quality & Environmental management processes in the operation.

Ensure that quality, and environmental capabilities are managed across the operation.

Implementation,delivery and management of all quality manuals.

Manage the continuous improvement process by applying ISO 9001 QMS (Quality Management System) framework to ensure all processes and proceduresremaineffective, efficient, and compliant to relevant requirements and legislation.

Manage the required actions and plans to ensure that the quality, and environmental requirements for certification from regulatory authorities are met. This includes preparation for ISO 9001, 10002 and 14001 certifications.

Assessment and validation of individual procedures tomaintainthe highest level of quality standards and integration within the IMS.

Manage the performance and effectiveness of the QMS to ensure it is appropriate tomeet all regulatory requirements.

Assistin preparing reports on the performance of the QMS for external bodies.

Manage the workforce to create a competent, energetic, engaged, and motivated workforce who are committed and aligned to the deliveryoutcomes.

Work as an integral member of the on-site NATS management team, providing mutual support as required to ensure positive teamwork and clear communications to all stakeholders.

Ensure the unitoperatesin compliance with relevant international,regional,national legislation.

Maintain a beneficial relationship with internal and external stakeholdersandcustomers.

Manage quality and compliance auditing activities of contracted suppliers.

Participate at compliance related international, regional, national, and internal meetings for early management of compliance issues.

Respond to change requests received from stakeholders that have the potential toimpacttheability tocomply with appropriate legislation.

Determine the impact of new or changed legislation on products and services.

Provide full and transparent reporting of compliance matters atappropriate meeting sand forums.

Provide proactive support to change activities, including coordinating with all stakeholders via the change management process.

Communicate and report Quality and Environment related matters to relevant parties as required.

Escalate any potential issues to theHead of Safety, Quality and Environment.

The role holder should ideally be educated to degree level/equivalent with operational experience, preferably in the Middle East and consistently deliver in line with the NATS behaviours model.

Significant experience in an ANS (Air Navigation Services) operational environment.

Experienced in the development and management of Quality Management Systems (QMS) in an aviation environment.

ATCorATE qualifications. Qualified ISO 9001 Lead Internal Auditor or equivalent experience.

Ability to manage, coach, motivate,andbuild teams; developingothers to maximise their contribution and performance.

Proven ability to communicate clearly with excellent written and verbal communication skills, withthe ability to effectively deliver key messages and strategic vision.

Experience and understanding of an ATS (Air Traffic Service) operating environment. Middle East experience preferable.

A working understanding of operational safety within an Aviation Safety Management System including Safety Assurance, Risk Management, Safety Responsibility and Safety Promotion.

An in-depth understanding of Quality Management Systems, specifically managing the ISO 9001, ISO 10002 certificationprocess.

An understanding of Environmental Management Systems and managing the ISO 14001 certification process.

Required to work flexibly across different time zones and working weeks and International travel as required.

We are proud to offer a fantastic total reward package to help you thrive both personally and  addition to a competitive salary that's regularly reviewed, as a member of our international team, you'll also benefit from private healthcare and dental cover, generous leave entitlement with the option to…