Retail, Retail & Store Manager

Responsibilities

• To assist the Store Manager in planning the required measures in order to meet the monthly sales targets.
• To continually monitor, together with the Store Manager, the evolution of sales and customer service.
• To develop knowledge of the collection in order to increase its selling potential.
• To inform his/her managers and the Headquarters of anything that has a major impact on the management of the store and/or its sales.
• To keep good communication with the Headquarters.
• To carry out all the necessary administrative duties with regard to personnel, maintenance, cash desk, etc.
• To ensure correct procedures at the cash desk are followed.
• To be familiar with the characteristics (catalogue, groups, etc.) that define the initial order of the store.
• To assist in the correct end-of-season return of goods (stock takings).
• The person uses the Development Interview to strengthen delegation and development.
• They train the members of the team so that they improve their competencies and results.
• They train and develop people intensively so that they learn the functions of other positions.
• They enrich the work of the members of the team and provide motivation by delegating functions in the store; they supervise delegation sufficiently.
• They promote polyvalence.
• They detect and make the most of the potential of team members to carry out other functions, occupy other positions and be promoted.
• The person understands the importance of merchandising in selling. They also understand the fundamental concepts of merchandising (customer behaviour, areas, furniture, etc.) and the reasons behind the decisions that are made.
• The person ensures that the section is kept up to the merchandising standard. They systematically restock the section, keeping it attractive for purchases. It is maintained without gaps and kept clean and with a good selection.

• Arabic language:
  Fluent / Excellent
• English language:
  Very Good
• Own a Car:
  Any
• Have Driving License:
  Any

• Leadership and Team building.
• Delegating and developing.
• Business management & control of indicators.
• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising.
• Orientation towards Customer Service and Image.
• Knowledge of the product, its management and distribution.
• Energy and speed with self-control.
• Enthusiasm and commitment.
• Personal and professional development.
• Standard of Customer Service and Customer Service Policy (100 questions).
• Merchandising Rules.
• Product.
• Image and Maintenance standards.
• Till programme and use of Pathfinder.
• Use of the intranet.
• Local Legislation and internal regulations.
• Human Resources and people management.
• Customers: the person fights to reach the marked sales targets and offers customer service of the highest quality at all times.
• They monitor trade, checking the following indicators: sales analyses, sales per m², average purchase value, average units per receipt, internal stock rotation, etc.
• People - Team:
  They anticipate and manage staffing needs with foresight (contracting) and according to peak times in the store. They organise the store planning following these parameters.
• Product: product control and management, inventories, etc.
• Merchandising:
  They are familiar with VM and involve themselves in it.
• Sales space (installations)
• Stockroom:
  They supervise the organisation of the Stockroom, its cleaning and maintenance, ensure that the order is up to date, etc.
• They are constantly aware of all of the key aspects of the business. Their attitude is to not allow themselves to be distracted and to be on top of everything (team leader).
• They know how to recognise information from their reports, from other members of the team and from their own observations.
• They analyse information objectively and