Boutique Manager

The Boutique Manager supports in driving boutique performance, delivering exceptional client experiences, and ensuring the highest standards of luxury retail operations. This role acts as a brand ambassador for Chopard, leading by example in sales excellence, client relationship management, team development, and operational execution. The Boutique Manager contributes to achieving sales targets, fostering a high-performance culture, and ensuring that every client interaction reflects the Maison's values of craftsmanship, elegance, and emotional storytelling.

• Support the team in achieving sales, KPI, and profitability targets.
• Assist in leading, motivating, and coaching the boutique team to deliver exceptional client experiences.
• Monitor individual and team performance, providing regular feedback and development support.
• Support recruitment, onboarding, training, and performance management activities.
• Foster a collaborative, positive, and client‑centric work environment.
• Ensure proper workforce planning, scheduling, and coverage according to business needs.
• Lead daily briefing sessions and communicate business priorities to the team.

• Demonstrate expert knowledge of Chopard products, collections, craftsmanship, gemstones, watchmaking, and brand heritage.
• Utilize CRM tools to develop and maintain long‑term client relationships.
• Drive clienteling initiatives to maximize repeat business and client retention.
• Monitor inventory accuracy and support stock management activities.
• Ensure compliance with cash handling, POS operations, and boutique systems.
• Analyze sales reports and KPIs to identify opportunities for business growth.
• Support visual merchandising implementation according to brand standards.

• Preparing daily, weekly, and monthly sales performance reports.
• Monitor boutique KPIs including sales achievement, conversion rate, average transaction value, units per transaction, and CRM activities.
• Provide regular feedback to the reporting Manager on team performance and operational challenges.
• Report inventory discrepancies, client concerns, and operational issues promptly.
• Support preparation of business reviews and action plans.

• Minimum 5 years of luxury retail experience, preferably within fine jewelry, watches, or luxury goods.
• Minimum 3 years in a Manager, or leadership role.
• Proven track record of achieving sales targets and delivering exceptional client experiences.
• Experience managing VIP and high‑net‑worth clientele is highly desirable.
• Experience with CRM systems and luxury clienteling practices.

• Bachelor's Degree in Business Administration, Marketing, Retail Management, Hospitality, or a related field preferred.
• Equivalent luxury retail management experience may be considered in lieu of formal education.

• Luxury sales and clienteling expertise.
• Strong leadership and team development capabilities.
• Excellent communication and interpersonal skills.
• Strong business acumen and analytical skills.
• KPI management and performance tracking.
• Conflict resolution and problem‑solving abilities.
• CRM and client relationship management.
• Inventory and operational management.
• Proficiency in Microsoft Office applications and retail systems.
• Ability to work effectively in a fast‑paced luxury environment.

• Passion for luxury, jewelry, watches, and exceptional craftsmanship.
• Strong sense of ownership and accountability.
• Client-focused mindset with a commitment to excellence.
• Professional, polished, and highly presentable.
• Positive attitude and ability to inspire others.
• Adaptable and resilient under pressure.
• High level of integrity, discretion, and confidentiality.
• Results-oriented with strong attention to detail.

• Fluent English (spoken and written) is required.
• Fluent Arabic (spoken and written) is required.
• Additional languages are considered an asset and may enhance the client experience.