Sales Advisor

Sales Advisor

This role reports directly to the Store Manager and oversees all daily operations of the store.

• Use all available store resources to meet or exceed store and individual sales targets and KPI targets, including ATV, Conversion, and UPT metrics.
• Deliver exceptional brand awareness and welcoming customer experiences at the store entrance.
• Promote Eyewa exclusive in‑house brands confidently, sharing product knowledge with peers.
• Maintain a high standard of customer service by meeting and exceeding guest expectations.
• Adhere to Eyewa uniform policies and grooming standards.
• Educate peers on customer service behaviors and share best practices.
• Promote brand culture and live Eyewa values to inspire others.
• Execute and maintain visual merchandising (VM) standards based on brand guidelines.
• Complete cash register transactions accurately and efficiently: invoices, refunds, and exchanges.
• Manage customer data to support loyalty initiatives.
• Perform opening and closing procedures according to established protocols.
• Arrange, dust, and restock merchandise; maintain shelving and display areas.
• Accept deliveries, enter received stock into the system promptly, and communicate stock needs to the Store Manager.
• Follow brand procedures to minimize stock losses and conduct daily stock counts.
• Resolve customer complaints promptly, providing creative solutions for complex issues.

• 0–1 year of retail, customer service, or hospitality experience.
• Flexibility to work shifts and retail hours.
• Proven ability to execute store operations in selected functional areas.
• Strong verbal communication skills and confident, enthusiastic presence.
• Self‑starter with a can‑do attitude who can take responsibility for the store floor in the absence of a supervisor.
• Experience training new employees and assisting with onboarding and inductions.
• Collaborative, productive, and respectful towards fellow team members.
• Passion for learning and continuous personal and professional improvement.
• Arabic speaking is a plus.