Store Manager, Retail & Store Manager

Key accountabilities and responsibilities

As a Store Manager/Assistant Store Manager at Essilor Luxottica Chalhoub you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team.

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back‑office team.
• Think hybrid by leveraging all types of point of sales online and offline.
• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escal any issues or concerns for prompt action.
• Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours.

• KPI focused
• Leading a team to success by being highly commercial
• Committed to creating a positive and energetic culture
• Excited to push the boundaries and be creative
• Result Driven and Problem Solving
• Passionate about building, coaching and developing a dedicated team

• Minimum of 3 years optical retail experience.
• Experience in a Store Leadership role.
• Written and verbal communication skills in English.