Team Leader - Grocery

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US $ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.

We believe in making Great Moments for Everyone, Every day.

Team Leader - Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

• Oversee and implement the commercial policy agreed for the store pricing .
• Oversee the products assortment in the section .
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section work on improving areas that needs development.
• Provide input on the price image and freshness image .
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .
• Control orders and follow up on deliveries .
• Identify slow moving items and stock depreciation in order to help push their sales before expiry.

• Diploma in Commerce or Finance .
• 3+ years in Retail operations role .
• Pleasant and warm disposition with a customer service orientation .
• People orientated and able to build team spirit and motivation .
• Detail orientated .

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.