Rituals Advisor
Listed on 2026-10-16
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Retail
Retail Sales, Retail Associate/ Customer Service
As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.
By working closely with your Shop Manager and Assistant Shop Manager, you will reach your personal goals and the goals for the store. You will interact with customers every day and ensure to provide a “best in class” customer experience. You will follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.
PurposeProvide a meaningful shopping experience by understanding and advising customers about our products and brand philosophy.
Business ImpactMaximize customer experience and meet shop targets by executing the Rituals Feel Good Experience and daily store operations.
Interaction- Report to the Assistant / Shop Manager
- Be part of the shop team
Communicate effectively with customers and identify opportunities to improve own performance.
Result Areas Your Store- Achieve individual goals to meet shop KPIs.
- Follow store safety procedures.
- Keep the shop and stockroom clean and organized.
- Be a flexible team player, open to change.
- Collaborate with others to meet shared goals.
- Follow Rituals styling guidelines.
- Advise and demonstrate products to customers according to our Feel-Good Experience.
- Know our products and services well.
- Complete (online) training on new Rituals initiatives and commercial focus.
- Adaptable: flexible attitude to shifting demands
- Good communicator: use various communication methods for different audiences
- Result driven: motivated to achieve results, also under tough circumstances
- Action oriented: enthusiastic about new opportunities and challenges
- Collaborative: enjoy working with others to meet goals
At least 2 years of relevant experience in retail or beauty industry
“We’re not here to sell you beauty; we are here to make you feel good.”
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