Team Leader – VM – Mamas & Papas Al Tayer Group Retail
Listed on 2026-10-30
-
Retail
Retail & Store Manager
Job Title: Team Leader – VM – Mamas & Papas
To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.
Key Responsibilities:
- Ensure Retail / Brand standards are maintained at all times.
- Role model and support role to team members
- Support the induction of new starters into the store
- Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
- Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
- Minimize exposure to stock loss through vigilance on sales floor
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
Experience
Required:
2 – 3 years experience in a Sales or Customer Service environment
Education
Qualifications:
High school / “O” Levels
Skills Required:
- Stock control
- Coaching
Employment / Job Type: Full Time
Nationality: Any Nationality
About the Company:
A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.
Company Industry: Retail
Department /
Functional Area:
Sales and Customer Services
Closing Date: Not mentioned (apply as soon as possible)
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).