Card Telesales Agent

Join a dedicated on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business As a Cards Telesales Agent you will convert qualified leads into activated engaged cardholders playing a direct visible role in the bank's growth in the local market You will work with warm pre-screened leads be equipped with proven scripts and product playbooks and be coached to hit and beat monthly sales targets This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking with clear performance milestones structured coaching and exposure to end- to end cards commercialisation

Outbound amp inbound telesales campaigns
55 Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders with disciplined follow-up cadence
Lead qualification amp conversion 20 Assess customer eligibility needs and fit position the right card proposition handle objections and secure application completion
Activation amp early-usage engagement 10 Guide newly issued cardholders through activation first transaction and digital wallet setup to maximise 30-day active rates
Data capture amp CRM hygiene 10 Log every interaction accurately in the CRM sales system keep customer records dispositions and pipeline stages clean and current
Compliance amp quality 5 Adhere to approved scripts call-recording rules and QA feedback loops to ensure every conversation is compliant and customer-first

Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets working from bank-provided pre-screened and preapproved lead lists Convert qualified leads into approved issued and activated cards improving lead-to-sale and sale-to activation conversion rates Apply approved sales scripts product propositions pricing and disclosures to ensure compliant selling and eliminate mis-selling incidents Prioritise outreach using propensity models next-best-action prompts and lead-scoring signals to maximise productivity per agent cards FTE Educate customers on card features benefits fees rewards and safe usage including digital wallet enablement to lift 30-day activation and early spend Maintain accurate customer records call dispositions and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation

Uphold governance standards call recording QA script adherence and consumer-protection rules to meet internal audit and regulator expectations

New credit cards sold per agent per month

Lead-to-sale conversion rate on pre-screened preapproved lead lists

Card activation rate within 30 days of issuance

Sales quality script-adherence score from call monitoring and QA sampling

Productivity per agent dials connects and cards issued per FTE per month

Data-quality score on CRM entries accuracy completeness timeliness

Domain expertise Consumer credit card acquisition lifecycle lead application underwriting handoff issuance activation early spend

Familiarity with pre-screened preapproved sales models and cross-sell e g debit-to-credit ETB reactivation Understanding of KYC CDD and consumer data-handling requirements in a Kuwaiti banking context

Sector experience Kuwait GCC retail banking contact-centre or financial-services telesales

Awareness of local consumer expectations cultural context and Arabic-language selling nuances

CRM and telesales dialler systems category internal system names will be trained on-site Call-recording and QA platforms

Digital wallet basics Apple Pay Google Pay Samsung Pay sufficient to guide a customer through provisioning

Confident warm and clear phone manner in both Arabic and English Resilience discipline and comfort working to daily weekly targets

Team-oriented happy to share what s working learn from peers and take on-the-job coaching

Bias to action fast follow-up clean pipeline hygiene ownership of your book of leads

Ethical customer-first mindset you sell only what genuinely fits the customer

Phone-based consultative selling and…