Mid Market Account Manager

Deliveroo is now part of Door Dash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across Door Dash and Wolt. Together, we're unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo's marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.

If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners.

The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they're fun, personable, and great at building exceptional relationships.

As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform.

You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.

Here’s what your day-to-day might look like:

• Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands. You will maintain and grow relationships with these partners.
• Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
• Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner.
• Monitor operational metrics and support partners in improving service quality
• Drive adoption of Deliveroo marketing tools, promotions, and campaigns
• Support partner onboarding and expansion onto the Deliveroo platform
• Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary
• Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward

• Minimum of 3-5 years of experience in a commercial role in a fast-paced environment
• Commercial mindset with the ability to identify growth opportunities
• Very data-conversant with an ability to utilise and analyse data to tell a story
• Great organisational skills with excellent team-player qualities
• Strong…