Senior Account Manager – IT Solutions

Education Bachelor's degree / higher diploma

Category Information Technology

Industry Information Technology and Services

We are seeking a highly motivated and results-oriented Senior Account Manager to join our Kuwait team. The successful candidate will be responsible for driving new business, managing strategic customer relationships, and expanding our footprint across enterprise and government accounts in Kuwait.

This role requires an experienced sales professional with an established network in the Kuwait market and a proven track record of selling high-value IT services, digital transformation solutions, cloud, Data & AI, Microsoft technologies, and Cyber Security solutions.

The ideal candidate must possess excellent consultative selling skills, understand customer business challenges, and be capable of positioning complex solution offerings that deliver measurable business outcomes.

• Identify, develop, and close new business opportunities across enterprise, government, healthcare, banking, education, and energy sectors in Kuwait.
• Build and execute strategic account plans to achieve and exceed annual sales targets.
• Generate a healthy sales pipeline through direct customer engagement, networking, referrals, and partner relationships.
• Develop long-term relationships with CIOs, CISOs, CTOs, Heads of IT, Digital Transformation leaders, and business executives.
• Identify opportunities for recurring managed services and long-term digital transformation.

• Own and manage assigned strategic accounts throughout the complete sales lifecycle.
• Understand customer business objectives and translate them into technology-led solutions.
• Develop trusted advisor relationships with key stakeholders and executive sponsors.
• Maintain regular account reviews and identify opportunities for account growth.
• Ensure high customer satisfaction and long-term customer retention.
• Lead customer presentations, executive briefings, workshops, and solution discussions.
• Work closely with solution architects, pre-sales consultants, and delivery teams to develop winning proposals.
• Coordinate with technology partners and vendors during opportunity development.
• Manage RFPs, RFIs, RFQs, commercial negotiations, and contract closure.
• Accurately maintain sales forecasts and CRM updates.

The primary focus of the role is the sale of professional services, consulting services, managed services, and niche technology solutions, rather than hardware or product resale.

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.
• MBA or equivalent business qualification is an advantage.

• Minimum 5 years of successful enterprise IT sales experience within Kuwait.
• Demonstrated success in selling technology consulting, professional services, managed services, and enterprise software solutions.
• Strong knowledge of the Kuwait public sector and enterprise market.
• Existing relationships with key customers, decision-makers, and technology stakeholders.
• Proven history of consistently achieving or exceeding sales targets.
• Excellent consultative and solution-selling skills.
• Strong executive presentation and communication abilities.
• Outstanding negotiation and relationship management skills.
• Ability to identify customer pain points and develop business-focused technology solutions.
• Strong commercial acumen with experience in large enterprise sales.
• Self-driven, proactive, and highly motivated.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong proposal development and opportunity management skills.
• Excellent time management and organizational capabilities.

• Fluency in both Arabic and English (spoken and written) is mandatory.
• Ability to conduct customer presentations, negotiations, and executive discussions in